Of course, we regret having unsatisfied / unhappy customers, but sometimes, a plugin or script just does not work on a particular website setup. The reason vary, but often times, it is due to insufficient server memory or a conflict with another plugin or script. If our support was unsuccessful in making the plugin / script work for you, it is advised to request a refund for the item.
Refunds are issued by CodeCanyon (Envato) and it is important to understand that authors (sellers) have absolutely no control over the process.
The decision, whether a refund will be issued or not, lies solely with CodeCanyon/Envato. Please read the following article about how to request a refund from the marketplace:
Before requesting the refund, please give our support a chance to fix the problem. When deciding to request a refund, please do so in a timely manner since CodeCanyon/Envato is more likely to approve the refund if it is requested shortly after purchase. The longer you wait, the less likely a refund will be.
Sincerely,
Tekanewa Scripts
